Customer care outsourcing – what makes great customer service?
Customer service should be at the top of your priority list. Why? Because looking after your customers means repeat business, referrals, recommendations and good reviews. So your existing customers are one of your most important assets. And that’s why, if you’re...
9 Sales support strategies for SMEs
Small and medium-sized enterprises (SMEs) always need to maintain a strong focus on sales and administration support to make sure their customer’s needs are met. In particular it’s important to ensure adequate after sales support is provided to improve customer...
5 Sales appointment setting tips for entrepreneurs and small business owners
Obtaining an appointment with a sales prospect can be challenging. The prospect is often very busy and they may not be interested in scheduling an appointment when first approached. However, there are a number of appointment setting tips which can increase your...
Benefits of outsourced order taking for small businesses
Timely business order processing is key for a successful small business. When you first started out it seemed easy to answer emails and confirm appointments or orders very quickly, right? Yet as your business grows, it’s inevitable that your orders and emails...