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How to manage calls – business phone answering tips for SMEs

How to manage calls – business phone answering tips for SMEs

by Oneresource | Call Handling

Getting a small business off the ground is hard, but arguably it gets tougher when you have to keep all the plates spinning by yourself. When you have orders to process, products or services to create and market, and an online presence to manage it can be easy to...
Top ten tasks to outsource for small business and entrepreneurs

Top ten tasks to outsource for small business and entrepreneurs

by Oneresource | Bookkeeping, Call Handling, Email Management, Entrepreneur & Small Business, Marketing, Secretarial, Social Media, Travel Planning

If you are an entrepreneur or a small business owner, you understand how valuable time is. One way to deal with a shortage of time is to outsource your everyday tasks so you can focus on more important parts of your business. As the saying goes — do what you do best...
How a customer relationship manager can transform your ecommerce business

How a customer relationship manager can transform your ecommerce business

by Oneresource | Call Handling, Sales

Customers have high expectations about the service they get from ecommerce businesses. As a small business selling online, you’re competing with the service levels set by the biggest online retailers in the world. Good customer service is one of the things that can...
How to develop effective telephone and cold-calling scripts

How to develop effective telephone and cold-calling scripts

by Oneresource | Call Handling

For many small business owners, the idea of calling prospective customers out of the blue is terrifying. And so you look for other ways to attract attention. But the telephone is a powerful marketing tool – all you need is well-planned cold calling scripts and the...

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