Virtual Assistant Phone Answering Service

Let a virtual assistant phone answering service take calls on your behalf

Picture of a Oneresource Virtual Assistant

Our virtual assistant phone answering services for small businesses are tailored to help owners capture all their important calls. There’s nothing worse than trying to phone for a service or advice only to be directed to voice mail – or worse, get nothing but the dial tone.

As customers, we want our suppliers to be available when we need them… and that can be problem if you’re the owner of a small business, because you can’t be in two places at once. You might forward calls to your mobile, but still you may not be able to answer when a call comes in. So how can you manage not to disappoint new prospects?

Picture of a Oneresource's virtual telemarketing assistant next to list of services provided by Oneresource

We can:

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Divert your calls to us and answer in your company name to create a professional impression.

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Take and relay messages

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Handle critical calls

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Qualify prospects or deal with customer service issues

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Phone or text you with important messages or send information to your email inbox

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Take bookings or orders and deal with any cancellations or amendments

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Our virtual answering services for small businesses is seamless

Callers won’t realise we’re not in your office when handling your calls. Let our virtual assistant phone answering service help you make the right impression rather than letting your customers listen to voicemail.

Be available (even when you’re not actually available)

One of the most important things about starting a new business is being available to your clients and your potential clients. But it’s simply not possible to be able to answer the phone every time it rings. And yet, customers are fickle and they’ll quickly go elsewhere if they can’t get hold of you – or you don’t get back to them quickly enough.

That’s why one of the first things that new businesses often decide to invest in is a virtual assistant to answer phones. A virtual assistant phone answering service is a no-brainer investment. Your calls simply divert to your assistant, who can answer the call professionally and seamlessly, so the caller has no idea they are not sitting in your office.

Illustration of virtual assistant telemarketing services provided by Oneresource

Adding value to your business
What’s more, you can arrange for your virtual assistant answering service to text or leave you a message about a particularly important call or enquiry so that you can prioritise getting back to the caller as soon as you’re free. As you get used to working with the virtual assistant call answering service, you can brief your VA to have answers to common enquiries, be able to take email addresses and send out product or service information, and make appointments for you.

From your clients’ point of view, they have a professional representative of your business on the other end of the phone who can manage their enquiries and make sure they get a response. That in turn means your brand reputation improves, clients get a favourable first impression and are more likely to take the next steps towards buying.

Expanding the service

Eventually, you can add more services to your virtual assistant phone answering service, so that the service is linked to your diary management, your customer service, your outbound marketing strategy and your wider admin management. All of this is affordable, reliable and flexible. You’re only paying for the time you use, and you are confident that the day-to-day tasks in your business are being professionally managed whilst you are actually doing the work.

Oneresource outsourced telemarketing services

Need help handling bookings or new enquiries?

We can put a dedicated virtual assistant call answering service together that helps keep customers and enquirers happy, put new potential business in your pipeline and give you the brand reputation you want.

FAQs

Need answers to your most burning questions? You’ll find them covered in plenty of detail below.

What Is A Virtual Assistant Answering Service?

Oneresource employees support clients remotely with a range of services including telephone answering services for small business. Whether it’s taking and relaying messages, handling critical calls, qualifying prospects or dealing with customer service issues we answer calls in your company name, instantly creating a professional impression. A virtual assistant phone answering service can help your company to run more smoothly giving you more time to focus on growth.

Why Hire A Virtual Assistant To Answer Phones Versus Office Staff?

Oneresource’s virtual answering services for small businesses can provide benefits that traditional office support would struggle to achieve. For example:

There’s no need to spend time and money recruiting an employee as Oneresource employs a very rigorous recruitment process for all our VAs on your behalf
Oneresource’s phone answering for small business includes cover when your dedicated virtual assistant is on holiday.
With Oneresource, you can access better talent that may not have been available if you were to employ someone yourself.
Our virtual assistant answering service logs time by the minute so we only charge for working time that’s productive.
All our VAs are employed by us so you don’t have to deal with employment regulations and paperwork yourself

Why Hire A Virtual Telephone Answering Service In The UK?

Virtual assistant phone answering services can be found in many countries, but we believe that UK based answering services for small businesses are the best solution for business owners in the United Kingdom.

A virtual telephone answering service in the UK operates with the same culture and natively speaks English as you would expect. They are also in the same time zone, so you have continuity throughout the working week. Have you ever experienced an overseas call centre? Were you happy with how the company you were calling was represented and would you want the same experience for your own company?