Virtual Assistant Phone Answering Service

Our virtual assistant phone answering services for small businesses are tailored to help owners capture all their important calls. There’s nothing worse than trying to phone for a service or advice only to be directed to voice mail – or worse, get nothing but the dial tone.
As customers, we want our suppliers to be available when we need them… and that can be problem if you’re the owner of a small business, because you can’t be in two places at once. You might forward calls to your mobile, but still you may not be able to answer when a call comes in. So how can you manage not to disappoint new prospects?

We can:
Divert your calls to us and answer in your company name to create a professional impression.
Take and relay messages
Handle critical calls
Qualify prospects or deal with customer service issues
Phone or text you with important messages or send information to your email inbox
Take bookings or orders and deal with any cancellations or amendments
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Our virtual answering services for small businesses is seamless
Callers won’t realise we’re not in your office when handling your calls. Let our virtual assistant phone answering service help you make the right impression rather than letting your customers listen to voicemail.
Be available (even when you’re not actually available)
One of the most important things about starting a new business is being available to your clients and your potential clients. But it’s simply not possible to be able to answer the phone every time it rings. And yet, customers are fickle and they’ll quickly go elsewhere if they can’t get hold of you – or you don’t get back to them quickly enough.
That’s why one of the first things that new businesses often decide to invest in is a virtual assistant to answer phones. A virtual assistant phone answering service is a no-brainer investment. Your calls simply divert to your assistant, who can answer the call professionally and seamlessly, so the caller has no idea they are not sitting in your office.
Adding value to your business
What’s more, you can arrange for your virtual assistant answering service to text or leave you a message about a particularly important call or enquiry so that you can prioritise getting back to the caller as soon as you’re free. As you get used to working with the virtual assistant call answering service, you can brief your VA to have answers to common enquiries, be able to take email addresses and send out product or service information, and make appointments for you.
From your clients’ point of view, they have a professional representative of your business on the other end of the phone who can manage their enquiries and make sure they get a response. That in turn means your brand reputation improves, clients get a favourable first impression and are more likely to take the next steps towards buying.
Expanding the service
Eventually, you can add more services to your virtual assistant phone answering service, so that the service is linked to your diary management, your customer service, your outbound marketing strategy and your wider admin management. All of this is affordable, reliable and flexible. You’re only paying for the time you use, and you are confident that the day-to-day tasks in your business are being professionally managed whilst you are actually doing the work.
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FAQs
Need answers to your most burning questions? You’ll find them covered in plenty of detail below.