Customer Service Virtual Assistant
A customer service virtual assistant from Oneresource can help ensure that you capture all your orders, bookings and enquiries by acting as a knowledgeable member of your team, rather than just an “order taker”.
A virtual assistant for customer service can even maintain your ecommerce orders, CRM and order management database making time for you to focus on growing your business. Your clients will receive a better experience and you’ll have a better chance of securing business.
We can:
Handle sales or support enquiries on your behalf by forwarding your calls and emails to us
Take new clients through your onboarding process
Process your orders or enquiries with access to your CRM or order management database
Help arrange payments, generate order documentation, arrange shipment and tracking or control customer credit
Follow up, send newsletters or information on special promotions
Free Oneresource Virtual Assistants Consultation
Talk with our team today. We guarantee Oneresource will exceed your expectations.
How could you improve your customer service?
Today’s customers have high expectations. They expect you to acknowledge their enquiry straight away. They expect you to be available to answer queries by email or on social media. They expect to be kept informed about the progress of their order or project. They expect complaints to be dealt with quickly and with imagination.
Are you doing all this?
Maybe you are, and it’s just taking up too much of your time. Maybe you’re doing some of these things, but you know you need to do more. Perhaps customer service isn’t as high up your priority list as it should be and your business is suffering because of it.
Whatever position you’re in, a customer service virtual assistant could help. From taking straightforward tasks off your hands – like CRM management or answering customer emails – to handling your whole order process from initial enquiry to after-sales care, you could improve your customer service quickly and affordably.
How do outsourced customer services work?
Most sales enquiries are likely to come via email or phone. Both of these channels can be diverted to your customer support virtual assistant, allowing them to handle all your enquiries efficiently and represent your business in its best light. They can then process those enquiries in whichever way is best for you – in some cases they might be able to forward information, forms, product samples, or set up a face-to-face meeting for you. In others, your customer service virtual assistant can categorise and prioritise the enquiries to pass onto you so that you can follow them up.
And the help doesn’t stop there. How about helping to bring a new customer on board? This might include sending out new customer emails or welcome packs; it might include the way you communicate with your customer when their order is delivered, and it should definitely include your after-sales support. All these tasks can be outsourced, so that you know your customers are being well cared-for whilst you are focusing on developing the business.
So why not take advantage of an experienced customer service virtual assistant? They’ll be able to suggest new ways of doing things, or give you an imaginative solution to a problem and you could end up delighting your customers rather than just serving them.
Outsourced customer support services
When you outsource customer service or order processing services to us not only will your business run more smoothly but you can also ensure that your reputation will be maintained.
So if you would like to learn more about our sales support services call us for a free consultation to see how we could tailor our customer service outsourcing services for you.
Is the phone constantly ringing or enquiries inbox overflowing?
FAQs
Need answers to your most burning questions? You’ll find them covered in plenty of detail below.