Customer service virtual assistant

Customer service outsourcing – virtual customer service for small business

Customer service outsourcing

Customer service virtual assistant

Customer service outsourcing – virtual customer service for small business

Customer service virtual assistant

Customer service outsourcing – virtual customer service for small business

A customer service virtual assistant from Oneresource can help with your customer service outsourcing requirements. They’ll ensure that you capture all your orders, bookings and enquiries by acting as a knowledgeable member of your team, rather than just an “order taker”. They can even maintain your sales ledger, CRM and order management database making time for you to focus on growing your business. Your clients will receive a better experience and you’ll have a better chance of securing business.

Is the phone constantly ringing or enquiries inbox overflowing? Naturally you pride yourself on customer service but it’s beginning to suffer and you aren’t at the point where recruiting would make sense. A virtual customer assistant from Oneresource can help by identifying sales management, order processing and customer service tasks that could easily be incorporated into a customer support outsourcing strategy.

If you’re looking to outsource order taking by forwarding your calls and emails to us we’ll filter them and handle sales or support enquiries on your behalf. Similarly give us access to your CRM or order management database and a virtual booking assistant could process your orders or enquiries as well. Should you also need help with arranging shipment and tracking, payment processing, generation of order documentation or credit control just let us know.

Customer service virtual assistant

Let’s not also forget after sales service. If your clients need to be followed up, sent newsletters or information on special promotions our outsourced customer support services could help there too. In fact with a little systemising our order processing services could cover a significant proportion of your sales and customer service duties so you can focus on the growth of your business.

When you outsource order processing and invoicing or customer service to us not only will your business run more smoothly but you can also ensure that your reputation will be maintained. So if you would like to learn more about our sales support services call us for a free consultation to see how we could tailor a customer care outsourcing solution for you.

What our customers say

Oneresource was an enormous help to BYHP’s On a Roll as it sought to gain new customers. Their service and team provided high quality sales calls with detailed and trustworthy follow up which resulted in great new business opportunities for the enterprise. Their attention to detail and ability to deliver on time, in a proactive manner was exactly what we needed. I would have no hesitation in hiring Oneresource again and recommending them to others.” 

Chief Executive Officer, BYHP

 

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No recruitment
costs

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Management of staff and motivation

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Payroll, NI and Pension
Included

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Tax and employment law
Included

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Software & hardware systems included

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Single assistant or whole team available

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pay for resource you need

Only pay for resource needed

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Office, phone & utilities Included

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